The largest bank in Australia, Commonwealth (CBA), wants loan income so badly, they’re raising customer service employees’ sales quotas and telling them to hard-sell banking customers.

Financial products meeting the CBA quota include higher credit card limits, new credit cards, mortgages, personal loans, and other forms of debt. Each type of loan sold earns the customer service employee a certain number of quota points. As part of the drive, CBA has increased each employee’s quota from 44.5 to 49 points per week—an increase of 10%. read more..

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